Last Mile Delivery
B2B et B2C

Our know-how at your service.

The quality of the last mile delivery upholds your company's image.

Since we are aware that the last mile is the last contact your customer has with your company when shopping online, we have developed a customized service adapted to your needs and your customer's satisfaction.

Thanks to our own fleet of qualified drivers, our dedicated platform for tracking your shipments and our customer service, you can outsource your delivery with complete confidence.

Last Mile Delivery B2B et B2C

Our last mile expertise B2B and B2C 
for your customer's satisfaction and a greener last mile.

  • Scheduling of delivery appointments

    We schedule an appointment with your customers to reduce the number of failed delivery attempts to the minimum. They receive a confirmation of the time slot via SMS and our customer service is in constant communication with your customers for any adjustments to the delivery schedule.

  • Route optimization

    Thanks to our strategic position in the heart of Belgium, we have acquired a perfect knowledge of the local specificities in terms of traffic and regulations in urban centres. In addition, we have developed a route optimization tool to limit the number of kilometres covered by our drivers trained in eco-driving and thus reduce our environmental impact.

  • Transparency, at all times.

    Our portal provides you with all delivery information in real time. Our Track and Trace and IT solutions offer real added value to your business and valuable support to your customer service and your customers.

  • Customer Service: Communication and Human Relations

    Last mile home delivery guarantees a successful customer experience. Our dedicated customer service team is in permanent contact with your departments and your customers to meet a single objective: a parcel delivered to your customer's home in perfect condition within the time slot chosen by them.

La Redoute

use case client

To know why La Redoute decided to workwith Record Express